Which browsers are supported by the platform?
Supported Browsers
Your engagement platform works smoothly on all modern and widely used browsers, including:
Google Chrome
Mozilla Firefox
Safari
Microsoft Edge
To ensure the platform performs correctly and looks as expected, always use the latest version of your chosen browser. Browser updates improve security, speed, and compatibility with newer web technologies used in the platform.
What About Internet Explorer 11?
As of July 1, 2021, we no longer support Internet Explorer 11. This decision follows Microsoft's own deprecation timeline:
Microsoft Teams stopped supporting IE11 on November 30, 2020
Microsoft 365 products ended IE11 support on August 17, 2021
Since Microsoft has stopped updating Internet Explorer, we also no longer develop or test our platform for it. This means:
Certain actions may not work properly
The interface may not display as expected
Bugs or layout issues will not be fixed for IE11 users
Recommendation
For a reliable, secure, and seamless experience, we strongly recommend:
Switching to a modern browser if you're still using Internet Explorer
Upgrading to Microsoft Edge, the successor to Internet Explorer
Encouraging your platform visitors to do the same
Modern browsers are designed to support current web standards, ensuring the platform remains fast, secure, and accessible to everyone.
How to use the text box editor?
How to format content in the text box?
Apply text formatting:
Use the toolbar at the top of the editor to format text:
Bold: Select text and click the B icon.
Italics: Use the I icon for emphasis.
Headers: Choose heading styles to structure your content.
Lists: Create bullet or numbered lists for easier readability.
Insert links:
Highlight the text you want to link.
Click the link icon.
Enter or paste the destination URL.
Align content:
Use the alignment icons to align text or elements left, center, or right.
How to add media in the text box?
Add an image:
Click the image icon in the toolbar.
Upload a new image or select an existing one.
Add a video:
Click the video icon (only available in standard editors, not in email editors).
Paste the video URL to embed it.
Note: The custom email text editor has fewer features. It does not include a video icon. To add a video in an email:
Hyperlink a piece of text with the video URL
Or upload an image and hyperlink it with the video URL
How to delete images from the text box?
Two methods for removing images from the text editor.
Path 1:
Click and drag until the image is selected
Press Backspace
Path 2 (for large images):
Resize the image from a corner
Click just to the right of the image
Press Backspace to delete
Why does the participation link I shared not work?
Users report that the project or survey link doesn't work or shows an error. This guide explains the most common reasons and how to fix them.
Common problem
When users click on a project or survey link, they see an error like:
“You do not have the rights to view this page.”
Steps to Check Before Contacting Support
1. Is the project published?
A draft or unpublished project will not be visible to the public.
Only users with a review link can access unpublished projects.
2. Are the project visibility settings too restricted?
Go to your project settings → Access Rights
Check who is allowed to view the project:
Everyone (recommended for public participation)
Only certain groups or users (make sure your users are included in these)
3. Are you sharing the project URL or the survey URL?
If your survey requires login, email verification, or demographic questions, users cannot access the survey directly.
Correct approach: Share the project URL instead. That way, users can complete the necessary verification steps before entering the survey.
Still doesn’t work?
If none of the above apply or resolve the issue:
Reach out to the GoVocal Support Team using the chat bubble at the bottom right corner of your platform.
How the Govocal team can help you?
When and how to contact the Govocal Support team?
Platform admins and project managers can reach out to the GoVocal Support Team for assistance, bug reports, feature requests, and platform tasks. The fastest way to get help is through the chat bubble in the admin panel. Emails sent to support@govocal.com will also be converted into support tickets.
Using the chatbot for quick support
The chatbot is accessible from the platform back office (visible only to admins and managers). It’s optimized to solve recurring problems quickly. If the chatbot cannot resolve your issue, it will forward the conversation to a human support agent.
Tips for getting quick results:
Be specific about your issue.
Use keywords related to the platform feature.
Stick to one question at a time.
State your goal if you're troubleshooting.
Tips for effective communication with the support team
Provide a brief summary of your issue or question.
Explain the goal you’re trying to achieve.
Share any error messages you received, via screenshots or copy-paste.
Mention steps you've already tried.
Clarify the difference between expected vs. actual outcome.
Types of requests we can handle for you
Bug Reports: Issues where something doesn't function properly. These are escalated to the development team and tracked for updates.
Issues: Non-blocking problems that could work better. These are logged for future improvements but no fixed timeline is guaranteed.
Feature Requests: Suggestions for things not currently available on the platform. These are tracked for product roadmap consideration.
Support Tasks: Requests for backend changes or admin-level actions that require technical intervention from our team.
Common support tasks
Admins may request support for tasks that are not directly manageable via the interface. These tasks include, but are not limited to:
Setting up a new domain or subdomain
Renewing HTTPS certificates
Enabling social login (Facebook, Google)
Integrating external survey providers
Bulk deleting users or languages
Configuring analytics and tracking tools
Disabling search engine indexing
Importing official feedback or registration field options
Adding or customizing cookie policies
Configuring custom fonts or email addresses
Enabling automatic translations (e.g. Weglot)
Adding social media feeds to the homepage
Setting up national ID or SSO login integrations
Providing access to analytics tools like Matomo
Enabling Hoplr login integration
Note:
Some tasks are only available to premium clients. Time to process your request begins after all required data is submitted in the correct format. If a file or form is incomplete, we’ll return it to you before the countdown starts.