In-person engagement through public meetings or street interviews remain a key channel to ensure broad and inclusive participation from the community. Yet, the process of note-taking and processing results is still very manual and time-consuming. ECHO supports capturing insights from conversations through phone recording, auto-transcription , and auto-generation of meeting reports with key insights.
Integrating ECHO into your Go Vocal Platform
Currently integration of ECHO insights into your Go Vocal platform is a manual process described below for a few different use cases. As we grow towards more adoption of this tool we aim to make this integration smoother. Your feedback will guide this development !
Citizen assemblies: Usually as a 1 day event, you can upload a screen shot of the QR code into your event description so that users can easily use it to participate on the day or to collect verbal information before the day in the form of an online voice survey
Offline ideation phase: you can use ECHO to get insights and ideas from offline discussions such as street interview/door to door interview/or in-person workshops. Insights from each conversations can then be added manually to the your Go Vocal platform using the excel input uploader as new ideas. These can then become options to vote on for example.
Offline survey phase: You can use ECHO to reach users that would normally not participate online and get insights to your survey questions. You can then add Insights from each conversations manually to the your Go Vocal platform using the excel input uploader.
Need some inspiration on how ECHO could be useful to you?
Talk to your Gov Success Manager to find out more on which of your projects this could be helpful or what future projects could benefit from this tool!
Who has access to ECHO
Essential | Standard | Standard+ | Premium | Premium+ | Enterprise |
❌ | Available as add-on with unlimited projects and hours | Available as add-on with unlimited projects and hours | Available as add-on with unlimited projects and hours | ✅ - Includes 1 project per year (20h of recording)
Available as add-on with unlimited projects and hours | ✅ - Includes unlimited projects and hours |
How to set up an account
To have access to ECHO we will first need to create a Dembrane account for you. Please contact the support team via the chat bubble on your platform and provide them with:
first name
last name
email - you can use a broad email here if you want multiple people to have access to the account
Someone from Dembrane will then send you an email with the password to use to access your new Dembrane account.
How to get started with your account
To understand how the interface works take some time to go through the support material on your new Dembrane account. You will find these by pressing the settings icon in the top right corner and selecting "documentation".
Or heading directly to the link: https://docs.dembrane.com/
ECHO and multilinguality
The Dembrane interface can be used in 5 main languages: English, German, french, Spanish and Dutch. You can simply choose your language by pressing the settings icon in the top right corner.
When recording dialogue with ECHO, the tool can recognise all languages of which data is available on the internet. You can also have dialogues in multiple languages. You can then choose if you want the transcript of those dialogues to be translated to English, German, french, Spanish or Dutch - any other languages can be added upon request.
More information on this on the support documents of Dembrane: https://docs.dembrane.com/echo/getting-started/creating-project#language-settings
Reporting Issues and Questions about ECHO
Issues
If you encounter any issues with the ECHO tool the best way is to report the issue directly in the "report an issue" tab which can be found by pressing the settings icon in the top right corner.
Questions
If you have any questions on how to use the tool, use the chat bubble on your Go Vocal platform to reach our support team! Or email support@govocal.com