What are platform dashboards?
Platform dashboards are a collection of analytics views that give admins insights into user activity, participation trends, and platform performance.
They consolidate data from across the platform into easy-to-read tabs, helping you:
Track engagement levels across all projects
Compare demographic and participation data (e.g., Representation Dashboard)
Monitor visitor traffic and behaviors (e.g., Visitors Dashboard)
Identify gaps or opportunities for outreach
Dashboards are admin-only by default, meaning project and folder managers will have limited or no access to certain data.
Which dashboards are available on the platform?
Overview
The overview tab is meant to give you a quick overview of your platform’s performance. It shows:
Registrations: registration timeline of your platform
Participants: participation timeline of your platform
Inputs: the amount of inputs given per month and in total on the platform
Participation per project: horizontal histogram of participants per project
Participation per tag: horizontal histogram of participants per tag
Comments: amount of comments given on the platform
Reactions: amount of reactions given on the platform
Input statuses: input status distribution and the official feedback given frequency
Emails: amount of emails being sent from the platform
Invitations: amount of invitations sent from the platform
Events: event counts on the platform
Users Dashboard
The Users Dashboard is meant to give a high-level overview of the demographic information of your users. Which information is available depends on the registration questions you have enabled for users to answer.
To read more on the registration questions, read our article on ‘Platform Settings’
Visitors Dashboard
The Visitors Dashboard provides a high-level overview of traffic on your platform. It shows:
Total visitors, visit duration, and pages viewed
Sources of traffic (e.g., where visitors came from)
Registrations and participant engagement
Language diversity of usage
Visitor types (unique visitors vs. visits)
Note: Some data relies on cookie consent, so totals may not always perfectly match.
Representativeness Dashboard
The Representation Dashboard allows you to compare your community’s demographic data with platform data. It helps you understand how representative your online participation is, either at a platform or project level.
By uploading census data, you can:
See how user demographics compare to your community demographics
Identify gaps in participation for certain groups
Measure representativeness using a “representation score”
Participation feed
In this tab you can follow up on the latest inputs provided on your platform.
Note: survey submissions will not be shown in this tab
Management feed
The Management Feed is a dashboard tab that tracks platform management activity.
The feed shows all actions by project managers and admins (not regular users).
It keeps a rolling log of activity from the last 30 days.
This tool provides operational transparency and oversight of what’s happening on the platform.
The feed logs key actions performed by admins and project managers, including:
Created items (projects, inputs, phases, folders)
Modified items (and what was changed)
Deleted items
By showing this timeline, admins can see exactly how the platform is being managed.
Note: this tab is not included in all price packages. To have access to this tab, contact your government success manager.
Who can see the dashboards?
Only platform Admins can access the Dashboard tab. Project and Folder Managers cannot see the dashboard tab.
Notes:
Project and Folder Managers can see traffic data on a project-level
By creating phase-level reports is possible to visualize certain project-related dashboards
Representation score explained
The representation score shows how representative your platform participants are of your target population for a given demographic characteristic (e.g., gender, age).
It’s calculated in two steps:
Calculate the participation rate for each demographic group (participants ÷ population).
Divide the lowest rate by the highest rate.
Example:
Education level A: 100/1000 = 0.10
Education level B: 150/2000 = 0.075
Education level C: 200/2500 = 0.08
The lowest rate (0.075) ÷ highest rate (0.10) = 0.75 (75%).
Notes:
If one option has a ratio of 0, the overall score will be 0.
The score is less reliable when sample sizes are small or when there are too many answer options
Different data points in the representativeness dashboard
The dashboard compares your census data with these key data points:
Gender
Age
Education
Place of residence
Any Multiple Choice (select one) registration questions you add
How to add census data to your representativeness dashboard?
Select the demographic questions you want to compare.
Input census data for each selected question.
Default registration questions available: Gender, Age, Education, Place of Residence.
Any “Multiple Choice (select one)” registration field will also appear here.
Click Save to return to the dashboard.
How to update or remove census data from your representativeness dashboard?
Your census data will now display alongside platform data.
Tip: Add your own custom registration fields under Settings > Registration if needed.
Steps:
Update Data: Click Edit base data, adjust values, and save.
Remove Questions: Toggle all the fields for that question off.
Different data points in the visitors dashboard
The Visitors Dashboard provides insights on:
Total Visitors: Count, duration, pages per visit
Traffic Sources: Where visitors came from before arriving
Registrations: Total registrations and conversion rates
Participants: Users engaging with projects
Language: Diversity of platform usage
Visitor Types: Unique visitors vs. visits
How to view project-level visits?
Navigate to the project.
Click the Traffic tab in the top panel.
Review detailed visitor data for that specific project.
What actions are included in the management feed?
The feed includes only manager/admin actions from the last 30 days:
Projects created, modified, or deleted
Phases created, modified, or deleted
Inputs created, modified, or deleted
Folders created, modified, or deleted
User activity (e.g., comments, votes) is not included.
How to view actions in the management feed?
Look for actions labeled Modified.
If available, click View details.
Review the “before” and “after” values.
Use the key field to identify which element was edited, and the value field to see the new content.
Note: If there’s no “View details” link, the modification was simply a publication event.