Why is the link I shared not working?
If users receive an error message saying they don’t have permission to view your project or survey, it’s usually due to one of the following reasons:
1. The project isn’t published
If your project hasn’t been published yet, it won’t be visible to users (unless they are using the preview link)
ℹ️ Action: Publish the project before sharing the link.
2. Project visibility settings restrict access
Go to the General tab to your project settings → Access Rights and check the Visibility settings.
If visibility is limited to specific users or groups, anyone outside of that selection won’t be able to access the project.
ℹ️ Action: Adjust the visibility settings to include your intended participants.
3. The wrong link is being shared
Make sure you’re sharing the project URL, not the survey URL.
If you share the survey URL directly and it requires login, email verification, or demographic pre-screening, users may get an error.
ℹ️ Action: Always share the project URL, which ensures users complete any required steps before accessing the survey.