This article is machine translated from english
Overview of user management
The Users section in your platform's admin panel allows platform administrators to:
Manage participants through groups
Grant or remove roles
Follow-up on user activity
Export participant data
Block or delete users
ℹ️ Access restricted: Only platform administrators can access the Users section. Project and folder managers do not have access.
What are user groups?
A user group is a collection of users that are grouped together based on shared characteristics or can be manually defined. These groups can be used to control access and target communication efficiently.
User groups allow you to organize participants for targeted communication and to manage viewing or participation rights on projects.
There are two types:
Manual Groups: You add users manually
Smart Groups: Users are automatically added when they meet set conditions (e.g., lives in a certain neighborhood, age, profession)
Smart Groups are indicated by ⚡️ in the Users tab.
ℹ️ Notes:
Smart groups availability depends on your plan.
Since smart groups are set with specific conditions, it is not possible to manually add/remove users from this group
How to create a group?
Go to Users in the admin panel
Click the + icon in the left grey column
Choose:
Manual Group: Add users manually.
Smart Group: Define one or more conditions (e.g., Lives in = Brussels).
Save the group.
ℹ️ Note: The attribute Posted an input is used to filter both for users that submitted an idea in an ideation phase as well as users that submitted a survey in a survey phase.
⚠️ Smart Group logic is AND‑only, users must meet all conditions you set.
Accessing group data
Following up on user group activity
Go to Dashboard → User tab
Filter by group to see user activity and behaviour
Exporting user group data
Go to Users
Select the group from which you want to expert the user data
Press export users in group
How to block a user?
In the Users section, click the three dots next to the user
Select Block user
Add a reason in the pop-up
Confirm the ban (default: 90 days)
Blocking behaviour on our platform
User is notified of ban and reason
Session ends on next action
Login attempts are blocked
Content stays on platform, moderate manually if needed
Default ban duration can be adjusted via support
ℹ️ Access to this feature depends on your subscription plan.
How to delete a user?
Use delete in specific cases only:
Test accounts
Fake accounts
Repeat violations
Steps to Delete a User from the platform
Go to the Users section
Click the three dots in Options
Select Delete this user
⚠️ Deleting a user does not prevent them from re-registering, block them if needed.
Steps to Delete a User from a manual group
Go to the Users section
Click the User Group you want to remove the user from
Toggle the square on the left to select the user(s) you want to remove
Select Remove from group
⚠️ When removing a user from a group, make sure not to delete them from the platform
Difference between a blocked and deleted user
Blocking:
Temporary (default 90 days)
User cannot log in or create new account
Content stays on the platform
Deleting:
Permanent
User account is removed entirely
Content remains, but user loses access
Example use cases for smart groups
Example 1: Email all users who haven’t participated in a project
Condition: Contributed to project → Didn’t contribute → [project name]
Example 2: Email all registered users
Condition: Registration date → Is not empty
⚠️ You cannot create Smart Groups based on email opens/clicks, contact Support to manually retrieve these user lists.