Managing users on your platform
The Users section of your admin panel is the hub for managing participants on your platform. Only platform administrators have access (project and folder managers do not).
From this section, you can:
Create manual and smart user groups
Grant admin rights
Export user data
Block or delete users
What are user groups?
User groups allow you to organize participants for targeted communication and to manage viewing or participation rights on projects.
There are two types:
Manual Groups: You add users individually.
Smart Groups: Users are automatically added when they meet set conditions (e.g., lives in a certain neighborhood, age, profession).
Smart Groups are indicated by ⚡️ in the Users tab. Access to Smart Groups depends on your plan.
How to create a group?
Go to Users in the admin panel.
Click the + icon in the left grey column.
Choose:
Manual Group: Add users manually.
Smart Group: Define one or more conditions (e.g., Lives in = Brussels).
Save the group.
Smart Group logic is AND‑only, users must meet all conditions you set.
Why use SMART groups?
Smart Groups are ideal for:
Targeted email campaigns
Creating project access rules (e.g., only residents of a certain area can participate)
Segmenting users for reporting and analytics
Note: Smart Groups cannot be created based on email open/click behavior. Support can provide lists of those users manually.
How to grand admin or project manager rights?
Search for the user in the Users section.
Click the three dots next to their name.
Select ‘set as admin’ or ‘set as Project manager’.
All admins and project managers are automatically added to the Admins & Project Managers group.
How to export user data?
Steps:
Go to the Users section.
Select all users or specific users.
Click Export.
Data included:
Registration fields (e.g., demographics, profile info)
idandemailfor joining with other exportsRelated post/comment/survey/poll info (when applicable)
Blocked vs deleted users
Block:
Temporary (default 90 days).
User cannot log in or create new account.
Content stays on the platform.
Delete:
Permanent.
User account is removed entirely.
Content remains, but user loses access.
How to block a user?
Steps:
Find the user in Users.
Click the three dots > Block user.
Add a reason (the user will see this reason in their notification).
Details:
Default ban is 90 days (contact support to extend globally).
If the user is logged in, their next action will end the session.
Blocked users cannot log in or create new accounts with the same email.
Their content remains on the platform (moderate separately if needed).
How to delete a user?
When to delete:
Test accounts
Fake accounts
Users with repeated violations
Steps:
Find the user in Users.
Click the three dots > Delete this user.
Important:
Deleted users are not notified. Send a separate email if you want to inform them.